Account Access
Get help with invitations, login credentials, password resets, account verification, and switching between authorized business profiles.
How We Can Help
Support for every part of your portal experience.
The CAL Marketing app centralizes essential account activity for clients and authorized team members. Choose the issue that best describes what you need help with.
Reports & Projects
Ask about missing reports, project updates, website or SEO activity, social content, Google Business work, branding, and production deliverables.
Billing Assistance
Request help updating billing details, reviewing available invoices, understanding account charges, or securely changing a payment method.
Technical Support
Report loading issues, error messages, unexpected behavior, notification problems, or other technical concerns affecting the app.
Account Communication
Connect with your CAL Marketing account team about current work, approvals, deliverables, questions, or the next step in your strategy.
Privacy & Security
Contact us about account security, authorized access, privacy questions, suspicious activity, or changes to the people allowed to use your portal.
Getting Started
Access your portal in three steps.
Use the email address connected to your CAL Marketing client or team account. Portal access is limited to invited and authorized users.
Open the app
Launch the CAL Marketing app on your device and select the sign-in option. Make sure the app and your device operating system are current.
Sign in securely
Enter the email address and password connected to your authorized account. If you manage multiple businesses, select the correct profile after signing in.
Recover access
Select “Forgot Password” and follow the secure reset link sent to your email. Check spam, junk, and promotions folders if it does not appear.
Protect your account: CAL Marketing will never ask you to send your password, complete card number, or banking credentials by email or through an unsecured message.
Common Questions
Quick answers and troubleshooting.
Try the guidance below before contacting support. If the issue continues, send us the details listed in the final section so our team can assist you efficiently.
I cannot sign in to my account.
Confirm that you are using the exact email address associated with your CAL Marketing account and check for typing errors. Then try “Forgot Password.” If you were never invited, changed your email address, or believe your access was removed, contact support with your full name and business name.
I did not receive my password-reset email.
Allow several minutes for delivery, then check spam, junk, and promotions folders. Confirm that you entered the same email used for your portal account. Avoid submitting repeated reset requests in a short period. If the message still does not arrive, contact support so we can verify your access.
I cannot see my reports, projects, or account information.
Make sure you are viewing the correct business profile. Some reports and deliverables only appear after they are published or shared by your CAL Marketing account team. If information is still missing, send support your business name, the item you expected to see, and the approximate date it was provided.
The app is not loading or working correctly.
Check your internet connection, completely close and reopen the app, and restart your device. Confirm that both the app and operating system are updated. If the issue continues, contact support with your device model, operating-system version, a description of what happened, and a screenshot of any error message.
How do I switch between multiple business accounts?
If your login is authorized for more than one business, use the account or business selector within the portal. If a business is missing, your email may not yet have access to that profile. Contact support and identify each business account you are authorized to manage.
How do I update my billing information?
Billing changes may require assistance from CAL Marketing for security. Contact us from the email address associated with your account. Do not send a complete card number, bank-account number, password, or other sensitive payment credentials by email.
How do I contact my account manager?
Use the communication option available inside your portal, email [email protected], or call (845) 990-7170. Include your name, business name, account email, and a short explanation of what you need.
What information should I include in a support request?
Include your full name, business name, account email, device type, operating-system version, and a clear description of the issue. Screenshots are helpful when they do not display private information. Never include your password or complete payment information.
Direct Assistance
Still need help? Contact CAL Marketing.
For the fastest assistance, include your full name, business name, account email, device type, and a brief explanation of the issue. If possible, include a screenshot that does not reveal private or payment information.